The Good Life Farm Box FAQ
Have a curly question? Our full terms and conditions are outlined below.
Cancellations and refunds.
Subscriptions are for a set period however you can log into your profile and cancel at any time. There are no refunds available for delivered product.
If for some reason your order is cracked or damaged when you pick them up, please email or phone us and we will arrange a replacement.
When does my subscription start from receipt of payment?
Deliveries typically start the week after your subscription is received. You will receive an email notification confirming the date of your first delivery and address of pick up location.
I really want to subscribe, but I can’t see a pick up point in my area?
The Good Life Farm Box confirmed pick up hubs are:
Melbourne (from mid October)
Carlton / Princes Hill
We are currently seeking more pick up locations in these areas.
If there is no confirmed pick up point convenient to you, simply subscribe online and indicate in the online form what your preferred location for pick is. We will then do our best to establish a hub in your desired area.
If no pick up point is located within four weeks of receiving your payment, a full refund will be given.
What if I can’t pick my order up on the day it’s delivered?
We deliver on a set day every week, but you don’t have to pick your order up on that day. Orders are left in eskies at the pick up locations so you can pick up when it suits you.
Please put your order in the fridge after pick up.
Do I need to knock on a door or wait for someone to be home to pick up my order?
No you do not need to knock on a door or call the pick up hub first.
All our pick up points are selected as they have an accessible area outside for an esky to be located. Some pick up hubs may request people only come during certain times of the day, but there will be ample opportunity to collect your order around your busy schedule.
What happens when I go on holidays?
If you are going away on holidays, you are able to temporarily suspend your delivery for a set amount of time. You must email us with two weeks notice, to advise us of your order suspension request.
3 month subscription: one week only
6 month subscription: two weeks (does not need to be consecutive)
12 month subscription: 4 weeks (do not need to be consecutive)
If you’ll be away for more than the allocated subscription suspension period, you can either:
Choose for someone else to pick up your order or;
Request your order is donated to the Kyneton Caring Community Food Bank to help people in need.
What if I am sick or too busy to pick up one week?
You can either arrange for someone else to pick up your order or request they be donated on your behalf to the Kyneton Caring Community Food Bank.
Does my subscription automatically renew?
Yes, your subscription will automatically roll over automatically. You can log in and cancel your subscription manually if you wish to discontinue. You can also change your subscription preference at the end of a payment cycle.
Customers don't receive a notification before their subscription renewal date. When the subscription renews, you’ll receive an order confirmation email.
Will your prices change?
If we decide to change our prices, these will take effect from your next payment cycle, assuming that 7 days notice has been given.
Example: If your next payment cycle begins less that 7 days after the price change notice has been given, you will not have to pay the new price in your next cycle.
Why did I receive more than a dozen eggs?
We base a dozen eggs on a weight of 700+g. Sometimes we’ll have new young chooks added to our flock that produce smaller eggs in the first month of laying. In this instance we’ll adjust your order so you may receive more than a dozen eggs to compensate in weight.
How do I change my contact information?
When you subscribe you will create a unique online profile . You’ll be able to log in and manage your profile at anytime.